Dam Neck - Fleet & Family Support Center

Fleet and Family Support Center (FFSC) is your one-stop shop for free Parenting and Life Skill programs,Financial programs, Deployment support, Transition and Employment  assistance , Relocation  assistance , Counseling and Victim Assistance, Exceptional Family Member Support, Information and Referral, and many more programs to promote quality of life for military personnel and their families. Visit the nearest Fleet and Family Support Center for further information on base and community services. FFSC is here to welcome you and assist during your time in Hampton Roads.

 

Family Support Programs

Military families represent a diverse population but often have similar questions and concerns about the military lifestyle. Despite the well-known challenges of separation and changes for military families, there can be positive experiences. FFSC has answers to your questions about parenting, benefits, life skills, military lifestyle challenges, employment, deployment, relocation, personal finance, schools, special needs and much more.

New Parent Support

The New Parent Support Home Visitation Program (NPSHVP) is designed to promote positive family interactions, nurture child development, and prevent child abuse. NPSHVP is voluntary and offered worldwide for families of active duty service members of any rank or age. Enrolling in NPSHVP is as easy as calling any Fleet and Family Support Center.

Home Visits
During a home visit, a New Parent Support staff member will help you learn parenting skills in your home, check on your baby’s growth and development, and offer suggestions to deal with the changes a new baby brings to your family.

New Parent Support Resource Awareness Workshop is a four-hour workshop that assists expectant service-women as they make the transition into parenthood. Topics discussed include the Navy’s policy on pregnant service-women, Navy Family Care Plans, housing information, Navy Marine Corps Relief Society and information about their Budgeting for Baby program, NPSHVP and Shaken Baby Syndrome (SBS), and information on career planning. Registration is open to first time expectant service-women.

Baby Boot Camp is provided by Naval Medical Center, Portsmouth. The workshop provides information about discomfort in pregnancy, baby care, baby basics, infant CPR, home safety, NPSHVP, (SBS), and feeding your infant.

Positive Parenting is a workshop offered once a months at the New London Subase Library (MWR) to provide helpful information to expectant parents or with children ages birth to 4 on important topics such as: ages and stages, age appropriate discipline, nurturing touch, how to engage your child in cooperative behaviors, managing expectations,  family structure, and healthy attachment.

Family Life Education

To help active duty military members (single and married) and their family enhance their effectiveness at home or work, Fleet and Family Support Centers' professional counselors and educators offer Life Skills services and programs that foster good relations, healthy families, and strong marriages.

Classes, Workshops & Training

Ready Navy
When an emergency strikes, knowing what to do can save lives, property, and time. One of the most important tools you or your family can have to protect yourself in possible emergencies is a Family Emergency Plan. It is important to plan ahead as a family for all types of emergencies and responses. Everyone in the family should understand what to do, where to go, and what to take in the event of an emergency. Learn how to prepare, respond, and recover with Fleet & Family Support Center's Operation Prepare public awareness program.

Welcome To The Military
Are you newly married or getting married soon? Are you new to the area or to the military? Join us at this one-session workshop which provides a wide variety of helpful information about military life, including the challenges of deployment, expectations of the military, preparation for a mobile lifestyle, pay and allowances, housing, medical and dental care, recreational activities, TRICARE, financial planning, and more.

Personal Communications
Would you like to improve your personal communication skills? This educational group can make a difference! Participants learn about different communication styles, conflict resolution, and ways to develop more effective speaking and listening skills. Open to active duty military and family members.

Building Healthy Relationships
The purpose of this training is to provide tools to enhance healthy relationships and educate military personnel and their families how to successfully nurture intimate relationships. Topics include emotional record keeping, expectations, communication and developing healthy habits.

Children and Divorce
This four-hour workshop addresses the pain and loss of a family breakup from the child’s perspective. Topics of discussion include typical reactions of children of different ages, things children need to hear, and what parents can do to help them through the pain. Suggestions for the non-custodial parent are also provided. This class meets the Virginia State Law mandate requiring divorcing parents of minors to attend four hours of parent education.

Couples Workshop
Do you have trouble communicating with your partner? Do you find yourselves arguing a lot? This two-session workshop will help you improve your day-to-day communication, learn how to fight fair, problem-solve, and strengthen your relationship. Open to military beneficiaries and their partners.

Dads and Discipline
The culture of fatherhood is changing as dads become increasingly involved with their children. Dads are often seen as “disciplinarians,” yet come to the job with no specific training. This interactive, single-session class provides an opportunity for fathers to gain valuable, practical information about parenting. Participants will discuss parenting styles and learn effective discipline techniques to help raise responsible, well-behaved children.

Dual Military Parenting
Dual Military Parents face unique challenges in balancing military careers and family responsibilities. This workshop is intended to assist Dual Military Parents navigate their unique military family lifestyle. Discussion topics include Building Healthy Relationships, Deployment Readiness, Parenting in a Military Family, Family Care Plan, Career Planning, and sharing challenges and successes with Dual Military Parents.

Enhancing Stepfamilies
This single-session workshop includes discussions on the myths of stepfamily living, the different roles a stepparent may assume, the stages a stepfamily goes through as they develop, and tips for handling discipline. Discussion also includes information on step parenting in a military family.

Foreign-Born Spouses Support Group
Feeling lonely, homesick, or isolated? Just want to talk to someone from your part of the world? Join other foreign-born military spouses to network and share resources, discuss the American way of life, develop friendships, receive monthly newsletters, and learn about the many resources available to make your new life experience positive.

Love Thinks
Are you tired of the same dating traps like becoming involved too quickly, dishonesty from the start, or overlooking problem areas? Learn how to avoid common dating missteps when developing a new romance by attending “Love Thinks,” a program for single or newly-dating military members who are tired of playing dating games and are ready to keep it real.

New Parent Resource Awareness Workshop
This four-hour workshop assists expectant servicewomen as they make the transition into parenthood. Topics discussed include the Navy’s policy on pregnant servicewomen, Navy Family Care Plans, housing information, Navy Marine Corps Relief Society and information about their Budgeting for Baby program, child care resources, FFSC programs and services, the WIC program, and information on career planning. Registration is open to first time expectant servicewomen. Their partners are strongly encouraged to attend with them.

Parenting 411
This workshop provides expectant parents with information on what to expect from a newborn, as well as basic parenting skills for service members. Topics discussed are stages of development, how to handle crying, temper tantrums and alternative measures for discipline. Registration is open to first time expectant service members.

Parenting in a Military Family
This workshop explores what it means to discipline children and the ways it can be accomplished most effectively. It includes strategies for encouraging children to behave appropriately, communicating in ways that really work, and increasing cooperation. Participants discuss attention-seeking behaviors and how parents can best respond to them. Additional topics include child development, temperament, expecting and giving respect, and the impact that a military lifestyle has on children.

Parenting Teens
This single-session workshop presents the physical, cognitive, social, and emotional developmental characteristics of teens, and parents’ reactions to the way adolescents handle these changes. Discussion topics include building healthy relationships, avoiding power struggles, and providing guidelines. This is an overview of the in-depth STEP Teens multi-session program.

Single Parenting in the Military
This single-session workshop explores ways for active duty single parents to balance their military and parental responsibilities and looks at the opportunities and challenges of parenting alone in the military. Discussion topics include dealing with changes, co-parenting, talking with your children about his/her other parent, dating, resources for single military parents, and more.

Systematic Training for Effective Parenting (STEP): Early Childhood
This seven-session class helps parents develop a positive and consistent approach for dealing with the special challenges of children under age six. Topics include understanding developmental sequences and accomplishments of infants, toddlers, and preschoolers; building effective discipline skills, developing skills for communicating effectively with young children, and much more.

Systematic Training for Effective Parenting (STEP): School-age
This seven-session program offers participants a wealth of information and skills for parenting 5 to 12-year-olds. Learn ways to help your children become more responsible, respectful, and cooperative. Topics include communication, discipline, the goals of misbehavior, mutual respect, and family meetings.

Systematic Training for Effective Parenting (STEP): Teen
This seven-session workshop covers all of the STEP principles plus information on understanding why teens misbehave, peer pressure, excitement, and superiority. Topics include discouraging and encouraging atmospheres; rational and irrational parent responses to emotional scenes; listening and communicating respectfully; and experiencing consequences and exploring alternatives. Realistic video segments on teen experimentation with drugs, alcohol, and sex generate parent discussion of coping strategies explained in the text Parenting Teenagers.

What About the Kids
This is a 1½ - 2 hour workshop located Naval Submarine Base New London designed to educate couples with children who have been or are involved in domestic violence.  The primary objective of the workshop is to educate parents on the impact of domestic violence on the overall development of their children, regardless of the age of the child and whether or not the child actually witnessed the domestic violence.

Exceptional Family Member

The Navy’s Exceptional Family Member Program (EFMP) is a quality of life program that supports Sailors who have dependents with chronic medical, dental, mental health, developmental or educational conditions and require special care and services. Enrollment in the EFMP allows Navy detailers to consider the Sailor’s family needs during the assignment process ensuring that necessary resources will be available at the Sailor’s assigned duty station.

Once enrolled, your family member is as­signed one of six categories based upon the frequency and duration of treatment and support that he or she requires. Orders are issued using the category assignment as a guideline. It is important to note that these categories apply to the family member and do not restrict the sea and shore duty requirements of the service member.

EFMP Categories

Category 1: Needs do not generally limit assignments
Category 2: No CONUS assignment restrictions.  OCONUS and remote assignments may be restricted if the qualifying condition cannot be supported due to the availability of required services. If orders are for overseas or remote duty, the family must successfully complete overseas suitability screening.
Category 3: No CONUS assignment restrictions. No assignment to overseas locations based on non-availability of needed services
Category 4: No overseas assignments. CONUS assignments only and must be near major medical areas, including Hawaii and Alaska. The family member’s special medical condition or educational needs require assignment to billets within a 2-hour drive under most conditions to access specialty care. This can be an MTF or a civilian TRICARE facility.
Category 5: Meets criteria to homestead. The family member’s needs are highly specialized, complex or severe, requiring continuity of care. Homestead sites that can support operational and shore rotations may include, but are not limited to, Norfolk, VA; Mayport or Jacksonville, FL; Kings Bay, GA; Groton, CT; Jacksonville, NC; San Diego, CA; Bangor, Bremerton, Puget Sound or Seattle, WA; and the National Capital Region. Additional sites that may be able to support category 5 assignments include Gulfport, MS; Port Hueneme, CA; Point Mugu, CA; and Fort Worth, TX.
Category 6: Temporary Category: The medical or educational condition requires a stable environment for 6 months to 1 year due to ongoing treatment or diagnostic assessments. This category must be updated in 1 year to receive permanent category or be granted disenrollment.

Once enrollment is approved and a category is assigned the Service Member’s record is flagged. Officer and enlisted detailers work with enrolled Service Members to develop a career path that includes normal sea/shore rotations. Maximum consideration will be given to locating Service Members with their families.

EFM Status Updates
The Navy requires Service Members to update EFMP enrollment every three years for categories 1-5 and within one year for Category 6. Service Members are also required to update enrollment whenever a change in family status or special needs occurs. The process for updating is the same as the process for enrollment. It requires current documentation (nothing older than six months) along with forms DD 2792 and DD 2792-1, as appropriate. When a change in duty station is anticipated, it is advised to begin the update process 12 months before the permanent change of station (PCS) date.

Exceptional Family Member POC TrainingThis half-day training provides information that enables POCs to assist members in their commands. Who should attend: Any newly-designated EFMP POC in the Hampton Roads area.

Spouses

FFSC provides conferences and programs to military spouses in leadership positions and spouses adjusting to new roles that accompany spouse promotions.

Adjusting To Spouse Advancement
When military members move from enlisted to officer ranks or assume command, their spouses' roles in the command may change as well. FFSC has workshops and resources that can help military spouses adjust to the new roles that accompany spouse promotions.

PCO/PXO Spouse WorkshopThis workshop for spouses of Prospective Commanding Officers (PCO) and Prospective Executive Officers (PXO). It provides information on military and community resources, roles of PCO/PXO spouses, and leadership/growth opportunities. It also gives participants a chance to network and problem-solve together.

 

Counseling & Assistance

New challenges occur all the time… things like new jobs, new babies, relationship problems, or stress at work. Counseling can help! It gives you a chance to develop new problem-solving skills to help reduce your stress-level and focus on solutions.

FFSC is staffed with fully-qualified, licensed counselors who know how to help.

Call FFSC to learn more about these beneficial services:

  • Child Counseling
  • Education Programs
  • Individual & Couples Counseling
  • Therapeutic Group Counseling

Professional Counseling

People sometimes encounter difficult situations or crises in their lives and often benefit from the professional counseling services that are available at their Fleet & Family Support Center (FFSC). Counseling contributes to personal readiness by providing the opportunity to develop problem-solving skills that can reduce stress in the workplace or in personal relationships.

FFSC of Hampton Roads provides short-term, counseling and crisis intervention for active duty service members and their spouses. In addition to individual, marital, and child counseling, FFSC provides several counseling support groups and classes. At FFSC, each of our counselors holds a masters or doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or Psychology. They are all fully-qualified, credentialed, and know how to help you.

For a free professional counseling service call your local FFSC or 1-800-FSC-Line (1-800-372-5463) to make an appointment.

Changing Anger Patterns Support Group (CAPS)This ongoing group is for active duty military personnel who have in-depth anger management needs. Individuals who have been through BEAMS and wish to continue working in a group setting are also welcome. Potential members attend an assessment session with a counselor and are asked to participate in at least eight sessions.

Call Norfolk FFSC at 757-444-2102 for a screening appointment.

ChangesChanges is an ongoing support group for active duty military members experiencing an interpersonal separation/divorce. Goals include a reduction of confusion and anger, the rebuilding of positive self-esteem, and the identification of support resources.

Call Norfolk FFSC at 757-444-2102 or Oceana FFSC at 757-433-2912 for a screening appointment.

For Commands – The Power of Prevention
Counseling Services (OPNAV 1754.1A)

Fleet & Family Support Centers of Hampton Roads provide short-term, solution-focused counseling and crisis intervention for active duty service members and military couples. The most common issues we address are marital problems, stress, anger, and depression.

Military leadership recognizes that service members are affected when the members or their families are experiencing problems. FFSC clinical counseling encompasses a wide scope of developmental, preventative, and therapeutic services that are designed to address the stresses facing today's military.

In addition to individual and marital counseling, FFSC provides educational and therapeutic groups for specific concerns such as broken relationships, assertiveness, resolution of past sexual trauma and suicide prevention briefs.

Referrals based on individual mental health needs assessments

Professional Credentials
All FFSC counselors are licensed and credentialed mental health professionals. Their qualifications, equal to those of clinical counselors in the civilian community, are enhanced by their ability to mobilize military and community resources as needed.

Importance of Command Referrals
Counseling referrals from command leadership are vital to the on-going success of service members. By referring troubled service members to FFSC counseling, it is possible to restore their focus on work — and possibly prevent career-ending behavior problems.

FFSC counselors assist command leadership in making decisions about the best course of action for service members.

About Confidentiality
FFSC clients are made aware that counseling services are generally private. FFSC clients are notified that under certain circumstances — such as suicide, substance abuse, family violence, etc. — commands must be notified.

 

Family Advocacy

Long deployments, frequent moves, and mission readiness demands impose many stresses on military families, often leading to marital and parent child conflict. Concern for the welfare of Navy families and the effects of family violence on military performance prompted the establishment of FAP in 1976.

The five primary goals of FAP are:

  • Prevention of family violence
  • Victim safety and protection
  • Offender accountability
  • Rehabilitative education and counseling
  • Command intervention

FAP Command Leadership Training
This is a one-day introductory course that emphasizes the command’s crucial role in all aspects of the Family Advocacy Program (FAP). Topics include an overview of FAP, prevention, intervention, legal issues and reporting. Who should attend: COs, XOs, CMCs, COBs, Chaplains, Command FAP POCs, IDC members, and Key Responders.

FAP Command POC Quarterly Training
This quarterly training is primarily for Command FAP POCs but open to anyone who has a role in the Family Advocacy Program. Training is on current FAP issues and resources available within the Family Advocacy Program as well as associated community resources. For more information or to register, call 757-887-4606.

Family Advocacy Program (FAP) Phone Numbers
Norfolk, FFSC 757-444-2102, FAP 444-2230
Little Creek, FFSC/FAP 757-462-7563
Oceana, FFSC 757-433-2912, FAP 757-433-2555
Northwest, FFSC/FAP 757-421-8770
Yorktown, FFSC 757-887-4606
Newport News, FFSC 757-688-6289
Naval Medical Center Portsmouth, FAP 757-953-7801
New London, FFSC 860-694-3383, FAP 860-6944875/4031

Victim Assistance
Do you know someone in an abusive relationship?

Do you recognize any of these common tactics used by an abuser to control their spouse or partner?

  • Verbally insults, demeans, or threatens
  •  Isolates from family, friends, or other people
  • Organizes schedules with intent to follow or harass
  • Limits mobility or access to money
  • Explodes into a rage and assaults physically or sexually
  • Strangles, punches, slaps, kicks, or uses other forms of violence
  • Excuses each attack and makes promises to change

If you know someone you think is being abused, there are many civilian and military resources available to help victims remain safe.

Family Advocacy Program Victim Advocates
Family Advocacy Program Victim Advocates provide a broad range of services to military-affiliated victims of domestic abuse. Advocacy services are provided with the goal of increasing victim safety and autonomy.

Services include but are not limited to:

  • Crisis response
  • Individualized safety assessment and safety planning
  • Accompaniment to court and other legal appointments
  • Assisting with requesting military or civilian protective orders
  • Transportation on a case-by-case basis
  • Provide education on the dynamics of domestic violence
  • Linking victims to valuable resources in both the civilian and military communities

Virginia State Hotline for After Hours Victim Advocacy Services,   1-800-838-8238
National Violence Hotline, 1-800-799-SAFE
Little Creek-Fort Story, 757-462-7563
Norfolk, 757-444-2102
Northwest, 757-421-8770
Oceana/Dam Neck, 757-433-2912
Portsmouth, 757-953-7801
Yorktown, 757-887-4606
Newport News, 757-688-6289
Army (Ft Eustis), 757-817-6149

Deployment Resiliency Counselor (DRC)

DRCs are professional, licensed clinicians who are assigned to all aircraft carriers (CVNs) and large-deck amphibious assault ships (LHDs/LHAs) throughout the Navy.  DRCs offer confidential, short-term, non-medical counseling at no cost for all active duty service members while they are deployed aboard the ship or while the ship is in homeport.

Sexual Assault Prevention & Response (SAPR)

CNRMA has an uncompromising commitment to victim assistance. A healthy culture supports    those who make the difficult decision to report a sexual assault crime when it does occur. Our mission is to provide high quality services and support to victims and survivors of sexual       assault that strengthen their resilience and instil confidence and trust in the reporting process, whether they file a restricted or unrestricted report.

"Sexual assault" is defined as intentional sexual contact, characterized by use of force, threats, intimidation, abuse of authority, or when the victim does not or cannot consent. Sexual assault includes rape, forcible sodomy (oral or anal sex), and other unwanted sexual contact that is aggravated, abusive, or wrongful (to include unwanted and inappropriate sexual contact), or attempts to commit these acts.

"Consent" means words or overt acts indicating a freely given agreement to the sexual conduct at issue by a competent person. An expression of lack of consent through words or conduct means there is no consent. Lack of verbal or physical resistance or submission resulting from the accused's use of force, threat of force, or placing another person in fear does not constitute consent. A current or previous dating relationship by itself or the manner of dress of the person involved with the accused in the sexual conduct at issue shall not constitute consent.

SAPR Program provides:

  • Victim Advocacy
  • Case Management
  • Training for SAPR POCs and Advocates
  • Command Consultation
  • Sexual Assault Prevention and Awareness Training (at your work site)
  • SAPR Victim Advocate Refresher Training

Available Resources

Advocacy
SAPR advocate civilian & unit provides confidential support, education, and resources to victims of sexual assault under the supervision of the SARC. All SAPR Victim Advocates are nationally credentialed by the National Organization of Victim Advocates. Their qualifications, equal to those in the civilian community, are enhanced by their ability to mobilize military and community resources as needed.

SARC provides confidential support and coordinates care for a victim of sexual assault throughout the investigation and recovery. All SARCs are nationally credentialed by the National Organization of Victim Advocates. Their qualifications, equal to those in the civilian community, are enhanced by their ability to mobilize military and community resources as needed.

Medical
Sexual Assault Forensic Examiner is a specially-trained medical professional who can conduct a Sexual Assault Forensic Examination and address medical concerns associated with the sexual assault.

Mental Health
Counselors, Psychologist, Social Workers, Psychiatrists

Spiritual
Chaplains are military members who can provide spiritual advice and counseling to a victim of sexual assault. Communication with a Chaplain is protected and will not be shared. However, Chaplains cannot accept a Restricted Report.

Legal
Military Criminal Investigative Organization (NCIS -UNRESTRICTED ONLY) A Military Criminal Investigation Organization (MCIO) member who is specially-trained on the effects of trauma associated with sexual assault crimes and applies this understanding to investigation techniques

Victim’s Legal Counsel (VLC)
An active-duty Judge Advocate who represents a victim of sexual assault by providing legal advice, guidance, and assistance with exercising their legal rights as a crime victim, in a confidential, attorney-client relationship throughout the investigation and prosecution processes.

DOD 24/7 SafeHelpline 1-877-995-5247 or SafeHelpline.org for referrals and support

DoD Safe Helpline Self-Paced Online Program
This resource is specially designed for Service members who may have been victims of sexual assault or abuse prior to entering military service, but will benefit anyone seeking to strengthen their resilience after trauma. Find it on safehelpline.org or the Safe Helpline app for easy, 24/7 access: https://www.safehelpline.org/building-hope-and-resiliency

DoD Safe HelpRoom Hosting Ongoing Male Survivor Sessions
The DoD Safe Helpline hosts Safe HelpRoom sessions for military men every Sunday from 1300-1500 EST. These sessions provide men with a confidential and anonymous space to connect and share their experiences with other survivors. The Safe HelpRoom is a 24/7 online, secure, and moderated group chat service where military sexual assault survivors can find peer support.  For more information and to join the sessions, please visit www.safehelproom.org

CNRMA Victim Support Services
Installation Sexual Assault Response Coordinator (SARC)
 
NS NORFOLK, 757-650-6018

JEB LC - FT STORY, 757-438-3067

SCSC WALLOPS ISLAND, 757-438-3067

NSA SARATOGA SPRINGS, 518-852-0506

NS NEWPORT, 401-450-4212

NSY PORTSMOUTH, 207-232-9064

NWS EARLE, 732-239-3730

NSA MECHANICSBURG, 732-239-3730

NSA PHILADELPHIA, 732-239-3730

NSB NEW LONDON, 860-625-1212

OCEANA / DAMNECK, 757-641-6247

NORFOLK NAVAL SHIPYARD, 757-402-2566

NSA NORTHWEST ANNEX, 757-402-2568

NSA HAMPTON ROADS, 757-402-2568

NMCP, 757-402-2568

NWS YORKTOWN / NEWPORT NEWS SPYD, 757-438-3702

NS GREAT LAKES (MAIN), 847-343-8132

NS GREAT LAKES (RTC), 847-343-8132

NSA Crane, 847-343-8132

Installation Civilian Sexual Assault Victim Advocate
JEB LC - FT STORY, 757- 438-3867

SCSC WALLOPS ISLAND, 757- 438-3867

NS NEWPORT, 401-528-9542

NSY PORTSMOUTH, 207-999-9628

NWS EARLE, 848-303-0139

NSA MECHANICSBURG, 848-303-0139

NSA PHILADELPHIA, 848-303-0139

OCEANA / DAMNECK, 757-438-3037

NORFOLK NAVAL SHIPYARD, 757-374-9888

NSA NORTHWEST ANNEX, 757-402-2571

NSA HAMPTON ROADS, 757-402-2571

NMCP, 757-402-2571

NWS YORKTOWN / NEWPORT NEWS SPYD, 757-263-9145

NS GREAT LAKES (MAIN), 847-772-5251

NS GREAT LAKES (RTC), 847-772-5251

NSA Crane, 847-772-5251

SAPR Unit Victim Advocates Installation Duty Phone
NS NORFOLK, 757-438-3504

JEB LC - FT STORY, 757-438-3455

NSA SARATOGA SPRINGS, 518-231-7277

NS NEWPORT, 401-450-2327

NSY PORTSMOUTH, 207-252-7167

NWS EARLE, 732-573-5199

NSA PHILADELPHIA, 267-693-9104

NSB NEW LONDON, 860-625-9387

OCEANA / DAMNECK, 757-438-3260

NORFOLK NAVAL SHIPYARD, 757-402-2567

NSA NORTHWEST ANNEX, 757-803-8621

NSA HAMPTON ROADS, 757-402-2569

NMCP, 757-402-2570

NWS YORKTOWN / NEWPORT NEWS SPYD, 757-438-4011

NS GREAT LAKES (MAIN), 847-489-8196

NS GREAT LAKES (RTC), 847-561-3884

NSA Crane, 812-296-0727

Reporting Options

Under DoD's Sexual Assault Prevention and Response (SAPR) Policy, Service members and their adult military dependents have two reporting options - Restricted Reporting and Unrestricted Reporting. Under Unrestricted Reporting, both the command and law enforcement are notified. With Restricted (Confidential) Reporting, the adult sexual assault victim can access healthcare, advocacy services, and legal services without the notification to command or law enforcement. Military retiree, DoD civilian, and DoD contractor victims currently may use only Unrestricted Reporting.

UNRESTRICTED REPORTING – Law enforcement or Chain of Command is notified. Unrestricted reporting starts an official law enforcement investigation, enlists the support of the chain of command.

RESTRICTED REPORTING -The victim contacts the Sexual Assault Response Coordinator, SAPR Victim Advocate or Healthcare Personnel. This reporting option is confidential and does not trigger an investigation or command involvement.

Personal Finance Management

Art of Money Management
This workshop provides in-depth instruction and information on developing successful money management skills. Topics include understanding and using credit, Navy pay and allowances, spending strategies, and how to save and invest.

Car Buying Strategies
Looking for a car? Don't get taken for a ride! Learn all the important do's and don’ts BEFORE you step onto the car lot in this single-session program. Topics include negotiating, trade-ins, discounts, financing, high-pressure sales tactics, and tricks to watch out for.

Developing Your Spending Plan
Program offered only as a command-requested program. Not available as all-comers — no scheduled program dates. Do you want to get control of your financial life? This single-session workshop can help you develop a realistic spending plan. With this spending plan in place, you’ll be on your way to paying your bills on time and achieving your short and long-term financial goals.

Financial Responsibility In The Military
This single-session program covers Navy policy and disciplinary procedures in the area of personal finances, checking and loan procedures, and Hampton Roads consumer issues.

TSP – Your Key to Financial Independence
The Thrift Savings Plan (TSP) provides all service members with the opportunity to get an immediate tax break while saving for their and their family's future. Learn how to take advantage of this exciting government-sponsored savings and investment program to build wealth and achieve financial independence in this ninety-minute workshop.

Million Dollar Sailor
A two-day interactive program for active duty service members, reservists, retirees and family members who are financially stable and are looking for more in-depth information on topics such as financial goal setting and implementation, debt reduction, savings, investing, and long-term wealth building.

Consumer Awareness
Have you ever made a purchase that you later regretted? It's a jungle out there, and this single-session workshop will teach you how to be a savvy consumer. Topics include avoiding purchasing pitfalls, how to exercise your consumer rights, methods for resolving consumer complaints, and ways to access consumer advocacy resources.

Credit Management
This single-session workshop provides valuable information on establishing a credit history, choosing and using credit and debit cards, debt-to-income ratio, consumer installment loans, credit reports, and effectively managing your credit.

Don’t Bet Your Life On It
So you think you're going to win the lottery? Don't bet your life on it. That's the theme of this 60 minute gambling awareness module that helps you to understand types of gambling personalities, the facts surrounding this seemingly harmless activity and a self-assessment to gauge your level of gambling personalities. Once complete, you will know gambling warning signs and have a list of resources that can help you or someone you know who might have a gambling problem.

Home Ownership
VHDA's Home Ownership workshop is designed to take the mystery out of buying a home. Learn more about managing personal finances and credit: working with a lender and real estate agent; and completing the loan process and home inspection. You'll also learn ways to protect your investment as a home owner.

How To Survive The Holiday’s Financially
Learn how to reduce the financial stress of the holidays. This 90-minute workshop helps participants plan for holiday spending and make the most effective use of money this holiday season. Offered seasonally and at command request. Offered Seasonally. Call the center nearest you for more information or to schedule a class at your command.

Identity Theft
This workshop explains the different types of identity theft, teaches ways to guard against identity theft, discusses ways to manage your personal information, and offers steps you should take if your identity is stolen. Open to military members and their families.

Insurance
How much insurance is enough? Which types do you really need? What should you pay? This workshop covers the basic types of insurance and what they can do for you. Some topics include: life, health, homeowners and rental insurance, as well as SGLI and DIC. Call FFSC for more information about this program.

Retirement Planning
This single session, interactive program introduces the basic concepts of financial retirement planning, including the military retirement system and the new Thrift Savings Plan (TSP). This is a must, if you are leaving the military.

Savings & Investments
This single session, interactive program, suitable for all audiences, is designed to develop more in depth knowledge and skills that will enable participants to save and invest wisely. Explore various investment options and learn which instrument best suits you and your individual goal.

Smart Start: Finances For Newlyweds
This program provides financial information and guidance to single service members contemplating marriage and newly married service members. Topics covered are short and long-term financial goal-setting, spending plans, savings and investing, and effective communication on financial matters.

Command Finance Specialists Resources
Fleet & Family Support Centers support commands by offering, Command Financial Specialist (CFS) Training, CFS Refresher, CFS Forum and Financial Town Hall Meeting and Division Officer Financial Leadership Seminar.

Call your local Fleet & Family Support Center to receive an interactive Excel document.
Financial Planning Worksheet.   

Family Employment Assistance

Self-Help Resources
The Career Development Resource Center (CDRC) is equipped with computers for you to construct job search correspondence or surf the web for career and job search information. Current job vacancy announcements are available for military and family members in transition. As part of our self-help resources, computers are available with very useful "favorites" marked so you can surf the web to look for career opportunities and job information. Word processing is also available for writing job search correspondence.

Individual Assistance
Whether you are new to Hampton Roads or transitioning from the military to a new career, one-on-one individual assistance is available to help you make career decisions, look for employment information, or have your resume critiqued. Skilled staff will walk you through the process of workshops, career planning and job search strategies that will effectively help you with your employment needs.

Family Employment Readiness Program (FERP)
The Navy recognizes that frequent relocation associated with military lifestyle creates tremendous career challenges for military family members. The FERP program addresses those challenges in workshops, one-on-one career counseling, and with self-help resources. Current information about local labor market trends and opportunities assist with finding rewarding employment.

With over 55% of today’s military spouses working, FFSC employment assistance is a valuable resource.

Each FFSC has a Career Development Resource Center (CDRCs) to assist spouses, family members, and transitioning military personnel in finding employment.

Overview of Services

  • Employment-related workshops such as Interview Techniques and Resume Writing
  • One-on-one counseling for employment, career and transition concerns
  • Current job listings — access to computerized job databases and printed job listings
  • Electronic posting of resumes to job vacancy bulletin boards
  • Mock interviews
  • Resume critiques
  • Internet access and numerous employment resources
  • State-of-the-art technology

Effective Resume Writing
These days, only a top-notch resume will get you an interview. Learn how to market your skills, knowledge, accomplishments, and experience with an impressive resume. This single-session workshop also includes tips on translating military terminology.

The Federal Employment System
In this single-session workshop, gain the advantage in your job search with the federal government by learning how to find vacancies and job listings, complete the application process, and how to understand standard qualifications and testing requirements.   

Interview Techniques
Want to feel more confident at your next job interview? This single-session workshop teaches you how! Topics include positive answers to difficult questions, dressing for success, and the importance of body language and positive attitude. Interview follow-up and salary negotiations are also discussed.

Job Network
Job Network is a monthly, one-hour employer panel comprised of three human resource personnel. Ask local and national employers what they like to see on resumes and how to prepare for interviews. Find out about open positions, their application process, and what benefits are available. Transitioners, separatees, and military family members are invited to attend.

Job Search Strategies
Learn more about the crucial steps in the job search process. This single-session workshop covers everything from assessing the hidden job market to finding a job long-distance, including job searching on the Internet. Many of the resources and services available to job seekers are also discussed, including major employers in the Hampton Roads area and the Virginia Employment Commission (VEC).

Career Planning
Whether you are looking for a job or information on career planning, learning through self-assessment will enhance your chances in finding satisfying employment. In this three-hour workshop, you will be guided through career choices based on life goals, personal skills, abilities, preferences, and work values. Link to The Career Planning Class Schedule

A Valuable Benefit
Commercial employment services equal to those provided by FFSC cost thousands of dollars per person. Employment experts at FFSC teach valuable job search skills which are essential throughout military and civilian careers.

Job Vacancy Announcement
Job listings are received from local and national employers daily. Opportunities from public and private companies, as well as government agencies, are available for military personnel in transition or family members to use in their job search.

Stress Management

Stress is an unavoidable fact of life. The way we handle stress can affect our personal and professional lives. Learn more about managing stress with techniques such as goal-setting, time management, and progressive relaxation.

What are the benefits of stress management?
Reduce illness, accidents, and lost work hours at your command by making frequent, early referrals to stress management classes. Stress management workshops are also available for presentation at your work.

Anger Management

Do you find your anger racing from zero to 60 at work or at home? BEAMS is a six-session, skill-building program for active duty service members and family members. The BEAMS course is designed to prevent anger from escalating to violence. Participants learn to develop new and effective coping strategies.

Suicide Awareness

The topic of Suicide often brings up more questions than answers. What is it all about? Why does it happen? Who may be affected? What can I do about it? Where can I get help? It can seem overwhelming at times. While the underlying issues are complex, the strategies for effective coping don't need to be.

Suicidal thoughts and acts can be traced back to times when an individual is facing an overwhelmingly painful life challenge at a time when they feel isolated and powerless to affect any positive change to the situation. They are hurting and want the pain to stop, but lack the knowledge, skills, confidence, and/or resources to work through it. When under the influence of this level of intense pain and stress, seemingly irrational solutions may seem to make sense, the fear of death may be less than the fear of continuing to endure the pain of life.

Who can be affected? Anyone who risks being exposed to a significantly painful life challenges such as divorce, loss of loved ones, professional setbacks, legal challenges, medical diagnosis, mental health issues, exposure to trauma, natural disaster, and financial crisis. Bottom line, any one of us could be affected if we are exposed to the right combination of challenges at the wrong time. We don't like to think about this topic in these terms because we tend to attach negative stereotypes to people who experience suicide-related behaviors. The reality is, any one of us could experience a stress-related injury during our life journey, and we could all exhibit common symptoms of stress injury to include suicidal thoughts and acts during times of crisis.

What can I do about it? We have two options: Intervention and Prevention.

Intervention: Things I do for you when you are in crisis. This is what we do when we encounter someone who is showing signs of injury such as loss of emotional control, having suicidal thoughts, abusing substances, withdrawing from the people and things they value in life, and showing signs of depression. There are many strategies for intervening on someone's behalf, and without getting too complicated, at the core they require two things: engage and connect. By reaching out and engaging, you let them know they are no longer isolated and there is now hope for a better outcome. By following up our engagement with connection to professional, supportive resources that can help resolve the challenge, you help reinstate their confidence in their ability to overcome this situation and their sense of competence and self-worth.

Prevention: What I do for myself so I do not require intervention from others. These are the steps we can take on a daily basis to develop our resilience to life challenges, decreasing the likelihood of being overwhelmed. Getting appropriate rest, eating well, exercising, attending to social and spiritual needs, identifying and resolving issues when they are small, actively using resources to gain knowledge and skills necessary to effectively manage personal and professional challenges.  Being willing to acknowledge that no one knows everything they need to overcome every possible challenge life has to offer. It is okay to reach out and ask for help. No one is ever alone unless they choose to be. There is always someone to turn to if you are willing to do so.

Who can assist me? There are a wide variety of resources to provide guidance, support, and assistance in both prevention and intervention efforts:

Fleet and Family Support Centers, 1-800-FSC-LINE (1-800-372-5463)

Duty Chaplain for Hampton Roads, 757-438-3822

Suicide Prevention Hot line, 1-800-273-8255

Military One Source, 1-800-342-9647

Veteran's Crisis Line, 1-800-273-8255 / option 1 or text 838255

You may also call 911 or go to any emergency room.

 

Military Support

FFSC encourages commands to take advantage of FFSC’s Command Representative Program. An FFSC staff member is assigned to serve as a direct link between FFSC and your command. The FFSC command representative can significantly improve flow of information and customize services to meet your command needs. Whether your command requires support during a crisis, command leadership training, counseling, advocacy, or deployment readiness assistance, FFSC stands ready to serve your command.

Command Support Programs

Whether your command needs support during a crisis, training for command leadership, or an FFSC Command Representative specifically assigned to serve the needs of your command, FFSC is here to support your command by providing:

  • The 21st Century CONSEP (Career Options and Navy Skills Evaluation Program
  • Crisis Support
  • Exceptional Family Member Program (EFMP) POC Training
  • FAP Command Leadership Training
  • FFSC Command Representatives
  • Leadership Spouse Training
  • Leadership Training
  • Ombudsman Training and Support
  • Operational Stress Control (OSC) Brief
  • Sexual Assault Prevention and Response (SAPR) Support
  • Suicide Prevention Briefs
  • Trainings and Workshops at Your Command

Deployment Readiness

Deployments are an inevitable part of military life. Despite the challenges of separation and change, deployments can be managed. Information and skill building is key to managing the deployment. Working in concert with Command Leadership, the Family Readiness Group and Ombudsmen, the FFSC will help provide the necessary information and practical skills that allow active duty and family members to cope with deployment challenges.

Years of experience and knowledge about the deployment process make it possible to design a series of informational programs and support services. Over the years, FFSC has provided assistance in three stages of the deployment cycle:

  • Pre-Deployment
  • During the Deployment
  • Reunion and Homecoming

FFSC offers a variety of workshops that address the challenges associated with military deployment. In general, these education programs deal with information needs that develop during the three phases of deployment: pre-deployment, during the deployment and homecoming and reunion.

Deployment & Mobilization Workshops
FFSC offers a variety of workshops that address the challenges associated with military deployment. In general, these education programs deal with information needs that develop during the three phases of deployment: pre-deployment, during the deployment and homecoming and reunion.

Kids & Deployment
This program (approximately one hour) is generally presented through the Command Family Readiness Group and would be scheduled after the Command has left for deployment. The class addresses the typical reactions of children to the deployment and provides parents the opportunity to discuss unanticipated, real-life situations that have developed since the deployment began.

Couples Pre-Deployment
A 60-minute program for couples and geographic bachelors. It suggests ways to cope, communicate, and keep in touch while apart. It also encourages financial planning for deployment through budgeting, allotments, and savings.

Deployment Readiness Brief
Participants will learn successful coping skills and how to avoid deployment pitfalls at this single-session, two-hour program. This class will assist Sailors and family members in adjusting to the changing demands of the Navy’s Fleet Response Plan. Attend one of the classes at your nearest FFSC or commands can include this brief in their training programs at their command. Commands can include this brief in their training programs at their command.

Financial Planning for Deployment
A pre-deployment program offered at Commands that addresses the many financial issues deploying Sailors or Marines must prepare for.

Homecoming
Families who have been managing on their own during long deployments face a major adjustment when members return home. Often, beneath the excitement and anticipation is stress about reintegrating the returning member into family life.

FFSC's Homecoming program helps those at home "make a good thing better" by addressing concerns in a discussion format.

After many months of separation the feelings and emotions associated with homecoming are overwhelming. With so many positive feelings surrounding the anticipated reunion, what is there to learn that could possible make this event even better?

The experienced staff at Fleet and Family Support Centers has capitalized upon many homecoming experiences and offer a few observations and common questions that family members usually experience.

Anticipation of homecoming
You may wonder whether your partner has changed over the long separation.

You now remember all those decisions you had to make on your own and whether they were the "right" ones — now with the benefit of hindsight.

Even though you really want him/her back, will you miss the freedom and independence that you enjoyed during the deployment?

Will the kids adjust easily to the other parent?

You've not done all the things you wanted to over these many months, will he/she want to "go and do" or just sit back and relax.

After the homecoming is over:
The military member doesn't seem to appreciate all the little things done while he/she was gone. Why not? He/she may seem more distant sometimes and wants to be alone a lot. You may want more family time. What's that all about? You may have made a lot of nice changes to the house. Why didn't your spouse notice them? You thought he/she would want to spend more time with the kids. Seems like the "homecoming high" ended so quickly, especially since you had such anticipation

Managing Separation Successfully
This workshop may be offered to Family Readiness Groups shortly after a command leaves on deployment. The workshop is designed to assist non-deployed partners in understanding and dealing more effectively with separations due to deployment. The presentation is intended to provide a supportive environment for participants to discuss their emotions, normalize their reactions and identify coping strategies.

Deployment Readiness for Parents
A program for parents and children age 4-16 that helps prepare parents and children for separation. Parents are presented with suggestions for maintaining communication with their deployed spouse, as well as information on children’s typical reactions to deployment. Meanwhile, the children participate in “hands-on,” age-appropriate activities that help them understand and cope with deployment.

Singles Pre-Deployment
A 60-minute program for singles that includes information on financial planning, vehicle storage, and communication with friends and family members.

Return and Reunion
An on-board program for active duty personnel that prepares service members to re-enter the family and community. FFSC staff conduct a variety of 45- to 60-minute workshops onboard the ship as it transits to home port. Workshops include Car Buying, Money Management, Returning to Children, and Reunion for Couples.

Individual Augmentee Support
Individual Augmentees (IAs) are Sailors who support or “augment” another Navy, Marine Corps or Army command. Sailors usually go to their IA assignment on temporary or TAD orders and return to their current or “parent” command once they complete their assignment. Assignments vary in length from a few months to a year or more. FFSCs provide IA family member case management support while the Sailor is deployed. Please contact your local FFSC for more information on this service.

Homecoming

Families who have been managing on their own during long deployments face a major adjustment when members return home. Often, beneath the excitement and anticipation is stress about reintegrating the returning member into family life. FFSC's Homecoming program helps those at home "make a good thing better" by addressing concerns in a discussion format.

After many months of separation the feelings and emotions associated with homecoming are overwhelming. With so many positive feelings surrounding the anticipated reunion, what is there to learn that could possible make this event even better?

The experienced staff at Fleet and Family Support Centers has capitalized upon many homecoming experiences and offer a few observations and common questions that family members usually experience.

Relocation Assistance

FFSC offers one-on-one consultation from experienced FFSC staff including extensive information and referral services.

Overseas Transfer Workshop
Will you be transferring overseas soon? This helpful, single-session workshop is a great way to prepare yourself and your family for this challenging adventure. Information will be provided on household goods and auto shipment, financial planning, travel arrangements and passports, personal security, and culture shock. Open to active duty members, spouses, and dependents 12 years and older.

Smooth Move Workshop
Transferring to a new duty station? This single-session workshop offers tips to help make your move as "painless" as possible! Topics include hints on shipping household goods, travel and financial planning, entitlements, family preparation, and ways to reduce relocation stress. Open to all active duty, retiring, and separating military personnel, and their families.

Transition Assistance Program (TAP)

TAP Workshops
Transition GPS is a five-day mandatory DOD workshop for retiring or separating military members making the transition to the civilian sector. The workshop provides instruction on skills identification, resume preparation, interview techniques, and veterans' entitlements. Uniform of the day is required. Spouses are welcome to attend as space permits.

Classes are Monday through Friday
Monday 6:30 a.m. to 4:30 p.m.
Tuesday through Friday 8 a.m. to 4:30 p.m.

Transition GPS 5-Day Workshops are available for Executives (E-9, CWO4/5, O-5 and above), retirees and separatees. Contact your command career counselor for a QUOTA, your Transition GPS class LOCATION and workshop PREREQUISITES to attend Transition GPS.

For additional information please call (757) 444-3522/6089 or Fax (757) 444-6095

Assessing Higher Education
This two-day workshop is geared towards transitioning service members who plan to pursue higher education. The courses are designed to assist participants in developing educational goals and to assist with the admission process. Course curriculum includes instruction on identifying information related to federal financial aid; Application for Federal Student Aid (FAFSA), online resources to assist in college and program selection; information on Veteran support clubs/organizations at certain institutions; college progression and associated costs; and best practices on adult and virtual learning.

Career Planning
Whether you are looking for a job or information on career planning, learning through self-assessment will enhance your chances in finding satisfying employment. In this three-hour workshop, you will be guided through career choices based on life goals, personal skills, abilities, preferences, and work values. 

Career Technical Training
This two-day career track is designed for transitioning service members interested in a technical trade or vocational field.  The Department of Veterans Affairs (VA) facilitates this program to assist participants in defining technical career goals, identifying required credentials (licenses and certifications), finding technical training opportunities, and utilizing VA education benefits. Upon completion of this course participants should be able to select a technical school and determine licensure requirements for their desired occupational trade.

Boots 2 Business (Entrepreneurship)
This two-day track called “Boots to Business” is training provided by Small Business Administration (SBA) Partners, which may include Small Business Development Centers, Service Corps of Retired Executives, Veterans Business Outreach Centers, and Women Business Centers to focus on feasibility analysis for business planning for transitioning service members interested in self-employment.  Participants will walk away with a completed feasibility study of their own business concept that will serve as the basis for launching a new venture and for future business planning efforts.

These days, only a top-notch resume will get you an interview. Learn how to market your skills, knowledge, accomplishments, and experience with an impressive resume. This single-session workshop also includes tips on translating military terminology.

The Federal Employment System
In this single-session workshop, gain the advantage in your job search with the federal government by learning how to find vacancies and job listings, complete the application process, and how to understand standard qualifications and testing requirements.

Interview Techniques
Want to feel more confident at your next job interview? This single-session workshop teaches you how! Topics include positive answers to difficult questions, dressing for success, and the importance of body language and positive attitude. Interview follow-up and salary negotiations are also discussed.

Job Network
Job Network is a monthly, one-hour employer panel comprised of three human resource personnel. Ask local and national employers what they like to see on resumes and how to prepare for interviews. Find out about open positions, their application process, and what benefits are available. Transitioners, separatees, and military family members are invited to attend.

Job Search Strategies
Learn more about the crucial steps in the job search process. This single-session workshop covers everything from assessing the hidden job market to finding a job long-distance, including job searching on the Internet. Many of the resources and services available to job seekers are also discussed, including major employers in the Hampton Roads area and the Virginia Employment Commission (VEC).               Link to Job Search Strategies Class Schedule

VA Disability Benefits Review
This day long workshop sponsored by the Virginia Department of Veterans Services and FFSC is for service members who are within 60 days to six months of retirement or separation. Class participants will learn how to review service medical records; identify medical conditions that may lead to a compensable disability rating; request vocational rehabilitation benefits and training; and complete their application for submission.
In order to accurately complete the application forms, please bring the following:

  1. Medical records (original and 1 copy)
  2. Copies of:
    1. Marriage certificate
    2. Children's birth certificates
    3. Dependents social security numbers
    4. Divorce decree or death certificate for any previous marriages
    5. Bank account and routing information.

Call your local FFSC to register for a VA Disability Benefits Review Workshop:

JEB Little Creek-Ft. Story class, 757-462-7563
NAS Oceana clas, 757-433-2912
NAVSTA Norfolk, 757-444-2102

The 21st Century CONSEP (Career Options and Navy Skills Evaluation Program)
The Standard for Career Readiness, this 16 hour course was developed to provide Navy Command Career Counselors and Fleet and Family Support Center (FFSC) staff the opportunity to guide first-term and  mid-career Sailors through their career opportunities available in the Navy and in the civilian sector. CONSEP is Military Life Cycle (MLC) tool designed to enable Service Members to identify their skills and talents, develop long-term professional and personal goals, plan for personal financial stability, research civilian skills and qualifications, and establish long term planning objectives. The below modules can be presented in its entirety or by individual modules by FFSC Staff or Command Career Counselors. FFSC staff can provide this training at commands upon their request.

Module 1:  Personal and Professional Assessment
Module 2:  Navy Career Options
Module 3:  VA Benefits
Module 4:  Financial Planning
Module 5:  Civilian Career Options
Module 6:  Developing a Professional Network

Retired Activities Office

Our mission is to provide assistance to retirees, surviving spouses, active duty personnel contemplating retirement, and family members. We extend our offer of assistance to Navy/Marine Corps retirees and their families as well as those from all other branches of the military including retired reserves. We provide direct assistance, counseling, and current information on retiree related matters, or in many cases, find an agency or resource to resolve a retiree's problem.

The Retired Activities Office welcomes walk-in clients, phone calls, and e-mail to either of our two Hampton RAO branches. Hampton Roads RAO branches include the Norfolk Naval Station office and JEB Little Creek-Fort Story. These offices are staffed entirely by volunteers, and are open for business between the hours of 1000 and 1400, Monday through Friday. They are closed on all federal holidays.

Services Provided:

  • Provide Survivor's Benefit Plan and Veterans Service Group Life Insurance Counseling
  • Provide Casualty Assistance to Survivors
  • Assist with applying for veterans benefits on the death of a veteran
  • Prepare Condolence Letters
  • Assists with applying for survivor benefits for veterans with post military civil service careers
  • Provide retirement and veterans brief to civic groups

All Retired Activities staff members are volunteers & additional volunteers are always welcome to help support the office and veterans.

  • Provide Information On Programs, Rights, And Benefits When Requested. Provide Assistance to Resolve Conflicts Between Retirees And Various Government Agencies.
  • Find Resources to Resolve Retiree Questions/Concerns Outside Our Expertise/Purview.
  • Provide Location/Addresses and Phone numbers Of Various Federal/State/Local Agencies or Officials
  •  Conduct An Annual Retiree Seminar

Ombudsman Program

Most command leaders agree: an effective ombudsman can be a priceless asset. Ombudsmen play a key role in linking commands and families to ensure accurate, timely communication.

FFSC provides training, consultation, and support to command-appointed ombudsmen:

  • Ombudsman Basic Training is required for all ombudsmen.
  • CO, XO, CMC/COB spouses, and Chaplains are also encouraged to attend.
  • Advanced trainings are provided to address current issues and better prepare ombudsmen for their duties.

The Role of the Command Ombudsman
The Navy Family Ombudsman is vital to the welfare of the command's families, and in this unique role, as an officially appointed volunteer, the duties are wide-ranging. The Ombudsman has been trained to know when to provide information, when to be a referral source and how to be receptive to family members when they call.

Ombudsmen serve as the primary communications link between the families and the command, and the channel of official information from the command to the families.

Disseminate timely and critical information, regularly, through newsletters, care-line/info-lines, telephone trees, and e-mail.

Supply information about and referrals to military and civilian support organizations like, Fleet and Family Support Centers, American Red Cross, Navy and Marine Corps Relief Society, Chaplains, medical facilities, and legal assistance offices. These organizations are valuable resources in obtaining assistance for command family members.

Provide support to family members seeking professional assistance and refer them for counseling. Ombudsmen, in their official role, are not counselors or social workers.

Act as an advocate for the command families, using knowledge of the system, can help access the appropriate level of the chain of command for intervention and forward suitable requests or grievances while exercising confidentiality.

Support command-sponsored groups and activities and advertise support group activities, as permitted by the command.

Navy Ombudsman Basic Training
This training consists of 9 modules that help official command ombudsmen and command leadership team members work effectively with their commands. Workshops provide resource avenues for helping families through crisis and daily living. Open to Ombudsmen, COs, XOs, Chaplains, CMCs, COBs, and their spouses.

Navy Ombudsman Advanced Training
This training provides guidance, additional resources, and training by subject matter experts on various topics to assist with the varied challenges of commands and family members. Both new and experienced Ombudsmen are encouraged to attend.

Frequently Ask Questions

  1. What is the Ombudsman Program?
    It is a command operated program intended to improve communication between the command and a sailor's family members. Most importantly, it keeps members informed about command policy and the command aware of family concerns. A major function of the Ombudsman is providing information and referral services to the families.
  2. How do I become an Ombudsman?
    You can apply for this position when the command advertises for volunteers or request to be placed on a standby list of volunteers for future consideration when a position(s) becomes available. Volunteers are screened, selected and appointed by the Commanding Officer. A board, which can include the Command Master Chief, Executive Officer, current Ombudsman, and/ or other command members, as directed, may assist the CO.
  3. What training is provided to the Ombudsman?
    Ombudsman, with command support, receive Ombudsman Basic Training (OBT). OBT is a detailed course that provides required knowledge and skill development necessary to perform effectively as the Command Ombudsman. Ombudsman continues their education via additional local training.
  4. Is financial support available to Ombudsman?
    The command, budget permitting, may provide supplies, equipment and reimbursement for such expenses as childcare and mileage.
  5. Will being an Ombudsman help further my spouse's Navy career?
    One of the best tools is the Navy Family Ombudsman Program Manual. The command is required to provide one to the Ombudsman. If they do not have one in stock, they can contact their supporting Fleet and Family Support Center to obtain one.

Inter-Cultural Relations

FFSC provides training and support for foreign-born spouses to help ease the transition to a new culture.

Foreign-Born Spouse Connection
Feeling lonely, homesick, or isolated? Just want to talk to someone from your part of the world? Join other foreign-born military spouses, network and share resources, discuss the American way of life, develop friendships, receive monthly newsletters, and learn about the many resources available to make your new life experience positive. The group meets every 4th Friday from 10 a.m. to noon. Call 433-2912 for more information.

Navy Gold Star Program

Embracing and reassuring Survivors that they are continually linked to the Navy Family through a unified support program that enables them to remain an important part of the Navy for as long as they desire.

Losing a loved one is the most difficult time anyone can experience. The Navy Gold Star Program connects survivors to the resources that will assist them along their path to resiliency.

Navy Gold Star Program demonstrates the Navy’s commitment to Families of the Fallen. The goal of the program is to provide dedicated services and support to Survivors using a multi-agency approach in or near their communities. Navy Gold Star connects and serves our Surviving Families during and/or immediately following the casualty assistance process.

Navy Gold Star is an inclusive program – regardless of your loved one’s military branch, location, or manner of death. Our commitment to you is that regardless of the branch of service, we will provide you with support and help you locate your branch’s survivor services. Navy Gold Star support coordinators provide dedicated outreach and support when, and for as long as, you desire. Our coordinators are located all over the United States and are ready to help you in any way they can.

Services and Support

Navy Gold Star Coordinators will:

  • Assist with State and Federal survivor benefits; Increase community awareness of Survivor needs
  • Arrange for estate and financial planning; Coordinate Survivor events with community partners
  • Serve as resource locators for Families; Participate in Memorial events throughout the State
  • Partner with local Gold Star Family Associations; Form support networks for Families

Assistance for Surviving Families

In 2014 the Navy Gold Star Program was established and expanded throughout the US to create local relationships with Gold Star Families. Navy Gold Star Coordinators are the link to the long term survivor assistance process that allows us to assist survivors with issues or questions that may surface months or even years after the loss of their loved one. Maintaining a connection with Survivors allows us to reach them with critical information such as upcoming Memorial events, the release of new benefits, or the issuance of posthumous award that can result in changes with state leadership and legislation.

Eligibility: Personnel eligible to participate in the NGS program include the widow, parents and the next of kin. The term "widow" includes widower ; the term "parents" includes mother, father, stepmother, stepfather, mother through adoption, father through adoption, and foster parents who stood in loco parentis; the term "next of kin" only includes children, brothers, sisters, half-brothers, and half-sisters; and the term "children" includes stepchildren and children through adoption.

If you are a Gold Star family member and would like to connect with a Gold Star Coordinator or learn more about the program, please contact us so we can better serve you and your family.

Navy Region Mid-Atlantic Gold Star Coordinators

CT, NH, RI, MA,ME, VT, NY 860-694-1257

VA, WV, KY 757-322-9182

WI, IL, MI, IN 847-688-3603

NJ, PA, DE, OH 732-866-2110

VA, NC 757-492-8282 

 

Fleet & Family Support Centers (FFSC) Locations

FFSC Little Creek
757-462-7563
JEB Little Creek-Fort Story
1450 D Street
Virginia Beach, VA 23459-2444

FFSC Fort Story
757-422-7311
JEB Little Creek-Fort Story
517 Solomons Road, Bldg 3129
Fort Story, Virginia 23459

FFSC Newport News
757-688-6289
2600 Washington Ave., Suite 201
Newport News, VA 23607

FFSC Norfolk
757-444-2102
7928 14th Street, Bldg SDA-344
Norfolk, VA 23505-1219

FFSC Northwest Annex
757-421-8770
NSA Hampton Roads Northwest Annex
4504 Relay Rd., Bldg. 374
Chesapeake, VA 23322-4102

FFSC Oceana
757-433-2912
1896 Laser Rd., Suite 120
Virginia Beach, VA 23460-2281

FFSC Dam Neck
757-492-6342
2073 Tartar Avenue, Bldg 585
Virginia Beach, VA 23461

FFSC Portsmouth
757-953-7801
NSA Hampton Roads Portsmouth Annex
620 John Paul Jones Circle, Bldg. 249
Portsmouth, VA 23708

FFSC Yorktown
757-887-4606
WPNSTA Yorktown
1949 Von Steuben Drive
Newport News, VA 23603

 

Events

Tuesday, January 16, 2018

9:00AM

Building Effective Anger Management Skills

Dam Neck - Fleet & Family Support Center

This event repeats every week on Tuesday, Thursday

Tuesday, February 6, 2018

2:00PM

Stress Management-Multi

Dam Neck - Fleet & Family Support Center

3:00PM

STEP: School Age

Dam Neck - Fleet & Family Support Center

Wednesday, February 7, 2018

3:00PM

Building Healthy Relationships

Dam Neck - Fleet & Family Support Center

Thursday, February 8, 2018

2:00PM

Stress Management-Multi

Dam Neck - Fleet & Family Support Center

3:00PM

STEP: School Age

Dam Neck - Fleet & Family Support Center

Friday, February 9, 2018

9:00AM

Love Thinks

Dam Neck - Fleet & Family Support Center

Tuesday, February 13, 2018

2:00PM

Stress Management-Multi

Dam Neck - Fleet & Family Support Center

3:00PM

STEP: School Age

Dam Neck - Fleet & Family Support Center

Thursday, February 15, 2018

2:00PM

Stress Management-Multi

Dam Neck - Fleet & Family Support Center

3:00PM

STEP: School Age

Dam Neck - Fleet & Family Support Center

Wednesday, February 21, 2018

8:00AM

Deckplate Resource Awareness Training

Dam Neck - Fleet & Family Support Center

2:00PM

Single Parenting in the Military

Dam Neck - Fleet & Family Support Center

Thursday, February 22, 2018

ALL DAY

Deckplate Resource Awareness Training

Dam Neck - Fleet & Family Support Center

Tuesday, February 27, 2018

3:00PM

Children and Divorce

Dam Neck - Fleet & Family Support Center

Tuesday, March 6, 2018

4:30PM

Enhancing Step Families

Dam Neck - Fleet & Family Support Center

Wednesday, March 7, 2018

12:30PM

Children and Divorce

Dam Neck - Fleet & Family Support Center

2:30PM

Enhancing Step Families

Dam Neck - Fleet & Family Support Center

Thursday, March 8, 2018

9:00AM

Sponsor Training

Dam Neck - Fleet & Family Support Center

Tuesday, March 13, 2018

9:00AM

Building Effective Anger Management Skills

Dam Neck - Fleet & Family Support Center

This event repeats every week on Tuesday, Thursday