Counseling & Assistance Progams

New challenges occur all the time… things like new jobs, new babies, relationship problems, or stress at work. Counseling can help! It gives you a chance to develop new problem-solving skills to help reduce your stress-level and focus on solutions. FFSC is staffed with fully-qualified, licensed counselors who know how to help.

Call FFSC to learn more about child counseling, education programs, individual and couples counseling, and therapeutic group counseling

--> Professional Counseling

--> Family Advocacy Program

-- > Deployment Resiliency

--> Sexual Assault Prevention & Response (SAPR)

--> Personal Finance Management

--> Family Employment Assistance

--> Stress Management

--> Anger Management

--> Suicide Awareness


Professional Counseling

People sometimes encounter difficult situations or crises in their lives and often benefit from the professional counseling services that are available at their Fleet & Family Support Center (FFSC). Counseling contributes to personal readiness by providing the opportunity to develop problem-solving skills that can reduce stress in the workplace or in personal relationships.

FFSC of Hampton Roads provides short-term, counseling and crisis intervention for active duty service members and their spouses. In addition to individual, marital, and child counseling, FFSC provides several counseling support groups and classes. At FFSC, each of our counselors holds a master or doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or Psychology. They are all fully-qualified, credentialed, and know how to help you.

For a free professional counseling service call your local FFSC or 1-800-FSC-Line (1-800-372-5463) to make an appointment.

Changing Anger Patterns Support Group (CAPS)
This ongoing group is for active duty military personnel who have in-depth anger management needs. Individuals who have been through BEAMS and wish to continue working in a group setting are also welcome. Potential members attend an assessment session with a counselor and are asked to participate in at least eight sessions. Call Norfolk FFSC at 757-444-2102 for a screening appointment.

ChangesChanges is an ongoing support group for active duty military members experiencing an interpersonal separation/divorce. Goals include a reduction of confusion and anger, the rebuilding of positive self-esteem, and the identification of support resources.Call Norfolk FFSC at 757-444-2102 or Oceana FFSC at 757-433-2912 for a screening appointment.

For Commands – The Power of Prevention
Counseling Services (OPNAV 1754.1A)
Fleet & Family Support Centers of Hampton Roads provide short-term, solution-focused counseling and crisis intervention for active duty service members and military couples. The most common issues we address are marital problems, stress, anger, and depression.

Military leadership recognizes that service members are affected when the members or their families are experiencing problems. FFSC clinical counseling encompasses a wide scope of developmental, preventative, and therapeutic services that are designed to address the stresses facing today's military.

In addition to individual and marital counseling, FFSC provides educational and therapeutic groups for specific concerns such as broken relationships, assertiveness, resolution of past sexual trauma and suicide prevention briefs.

Referrals based on individual mental health needs assessments

Professional Credentials
All FFSC counselors are licensed and credentialed mental health professionals. Their qualifications, equal to those of clinical counselors in the civilian community, are enhanced by their ability to mobilize military and community resources as needed.

Importance of Command Referrals
Counseling referrals from command leadership are vital to the on-going success of service members. By referring troubled service members to FFSC counseling, it is possible to restore their focus on work — and possibly prevent career-ending behavior problems.

FFSC counselors assist command leadership in making decisions about the best course of action for service members.

About Confidentiality
FFSC clients are made aware that counseling services are generally private. FFSC clients are notified that under certain circumstances — such as suicide, substance abuse, family violence, etc. — commands must be notified.

Family Advocacy Programs (FAP)

Long deployments, frequent moves, and mission readiness demands impose many stresses on military families, often leading to marital and parent child conflict. Concern for the welfare of Navy families and the effects of family violence on military performance prompted the establishment of FAP in 1976.

The five primary goals of FAP are:

  • Prevention of family violence
  • Victim safety and protection
  • Offender accountability
  • Rehabilitative education and counseling
  • Command intervention

FAP Command Leadership Training
This is a one-day introductory course that emphasizes the command’s crucial role in all aspects of the Family Advocacy Program (FAP). Topics include an overview of FAP, prevention, intervention, legal issues and reporting. Who should attend: COs, XOs, CMCs, COBs, Chaplains, Command FAP POCs, IDC members, and Key Responders.

FAP Command POC Quarterly Training
This quarterly training is primarily for Command FAP POCs but open to anyone who has a role in the Family Advocacy Program. Training is on current FAP issues and resources available within the Family Advocacy Program as well as associated community resources. For more information or to register, call 757-887-4606.

Family Advocacy Program (FAP) Phone Numbers

Location FFSC FAP
Naval Station Norfolk 757-444-2102 757-444-2230
JEB Little Creek 757-462-7563 757-462-7563
NAS Oceana / Dam Neck 757-433-2912 757-433-2555
NSAHR - Northwest 757-421-8770 757-421-8770
WPNSTA Yorktown 757-887-4606  
NSAHR - Portmsouth   757-953-7801
SUBASE New London 860-694-3383 860-694-4875 or 694-4031

Victim Assistance
Do you know someone in an abusive relationship? Do you recognize any of these common tactics used by an abuser to control their spouse or partner?

  • Verbally insults, demeans, or threatens
  • Isolates from family, friends, or other people
  • Organizes schedules with intent to follow or harass
  • Limits mobility or access to money
  • Explodes into a rage and assaults physically or sexually
  • Strangles, punches, slaps, kicks, or uses other forms of violence
  • Excuses each attack and makes promises to change

If you know someone you think is being abused, there are many civilian and military resources available to help victims remain safe.

Family Advocacy Program Victim Advocates
Family Advocacy Program Victim Advocates provide a broad range of services to military-affiliated victims of domestic abuse. Advocacy services are provided with the goal of increasing victim safety and autonomy.

Services include but are not limited to:

  • Crisis response
  • Individualized safety assessment and safety planning
  • Accompaniment to court and other legal appointments
  • Assisting with requesting military or civilian protective orders
  • Transportation on a case-by-case basis
  • Provide education on the dynamics of domestic violence
  • Linking victims to valuable resources in both the civilian and military communities
Virginia State Hotline for After Hours Victim Advocacy Services 1-800-838-8238
National Violence Hotline  1-800-799-SAFE
JEB Little Creek - Fort Story 757-462-7563
Naval Station Norfolk 757-444-2102
NSAHR - Northwest 757-421-8770
NAS Oceana / Dam Neck 757-433-2912
NSAHR - Portsmouth 757-953-7801
WPNSTA Yorktown 757-887-4606
Newport News 757-688-6289
Army (Fort Eustis) 757-817-6149

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Deployment Resiliency Counselor (DRC)

DRCs are professional, licensed clinicians who are assigned to all aircraft carriers (CVNs) and large-deck amphibious assault ships (LHDs/LHAs) throughout the Navy.  DRCs offer confidential, short-term, non-medical counseling at no cost for all active duty service members while they are deployed aboard the ship or while the ship is in homeport. 

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Sexual Assault Prevention & Response (SAPR)

CNRMA has an uncompromising commitment to victim assistance. A healthy culture supports those who make the difficult decision to report a sexual assault crime when it does occur.

Our mission is to provide high-quality services and support to victims and survivors of sexual assault that strengthen their resilience and instill confidence and trust in the reporting process, whether they file a restricted or unrestricted report.

"Sexual assault" is defined as intentional sexual contact, characterized by use of force, threats, intimidation, abuse of authority, or when the victim does not or cannot consent.

Sexual assault includes rape, forcible sodomy (oral or anal sex), and other unwanted sexual contact that is aggravated, abusive, or wrongful (to include unwanted and inappropriate sexual contact), or attempts to commit these acts.

"Consent" means words or overt acts indicating a freely given agreement to the sexual conduct at issue by a competent person. An expression of lack of consent through words or conduct means there is no consent.

Lack of verbal or physical resistance or submission resulting from the accused's use of force, a threat of force, or placing another person in fear does not constitute consent.

A current or previous dating relationship by itself or the manner of dress of the person involved with the accused in the sexual conduct at issue shall not constitute consent.

SAPR Program provides:

  • Victim Advocacy
  • Case Management
  • Training for SAPR POCs and Advocates
  • Command Consultation
  • Sexual Assault Prevention and Awareness Training (at your work site)
  • SAPR Victim Advocate Refresher Training


  • Advocacy
    SAPR Advocate – Civilian and Unit: Provide confidential support, education, and resources to victims of sexual assault under the supervision of the SARC. All SAPR Victim Advocates are nationally credentialed by the National Organization of Victim Advocates. Their qualifications, equal to those in the civilian community, are enhanced by their ability to mobilize military and community resources as needed.

    SARC: Provide confidential support and coordinates care for a victim of sexual assault throughout the investigation and recovery. All SARCs are nationally credentialed by the National Organization of Victim Advocates. Their qualifications, equal to those in the civilian community, are enhanced by their ability to mobilize military and community resources as needed.
  • Medical
    Sexual Assault Forensic Examiner: A specially-trained medical professional who can conduct a Sexual Assault Forensic Examination and address medical concerns associated with the sexual assault.
  • Mental Health
    Counselors, Psychologist, Social Workers, Psychiatrists

  • Spiritual
    Chaplains: A military member who can provide spiritual advice and counseling to a victim of sexual assault. Communication with a Chaplain is protected and will not be shared. However, Chaplains cannot accept a Restricted Report.

  • Legal
    Military Criminal Investigative Organization (NCIS -UNRESTRICTED ONLY): A Military Criminal Investigation Organization (MCIO) member who is specially-trained on the effects of trauma associated with sexual assault crimes and applies this understanding to investigation techniques

    Victim’s Legal Counsel (VLC): An active-duty Judge Advocate who represents a victim of sexual assault by providing legal advice, guidance, and assistance with exercising their legal rights as a crime victim,                                                in a confidential, attorney-client relationship throughout the investigation and prosecution processes

DOD 24/7 SafeHelpline 1-877-995-5247 or for referrals and support

DoD Safe Helpline Self-Paced Online ProgramThis resource is specially designed for Service members who may have been victims of sexual assault or abuse prior to entering military
service, but will benefit anyone seeking to strengthen their resilience after trauma. Find it on or the Safe Helpline app for easy, 24/7 access:

DoD Safe HelpRoom Hosting Ongoing Male Survivor Sessions
The DoD Safe Helpline hosts Safe HelpRoom sessions for military men every Sunday from 1300-1500 EST. These sessions provide men with a confidential and anonymous space to connect and share their experiences with other survivors. The Safe HelpRoom is a 24/7 online, secure, and moderated group chat service where military sexual assault survivors can find peer support.  For more information and to join the sessions, please visit

CNRMA Victim Support Services
Installation Sexual Assault Response Coordinator (SARC)

  SA Response Coordinator SA Victim Advocate SAPR Unit Victim Advocates Duty Phone
Naval Station Norfolk 757-650-6018   757-438-3504
JEB Little Creek - Fort Story 757-438-3067 757-438-3867 757-438-3455
NAS Oceana / Dam Neck 757-641-6247 757-438-3037 757-438-3260
Norfolk Naval Shipyard 757-402-2566 757-374-9888 757-402-2567
NSAHR - Heqdquarters 757-402-2568 757-402-2571 757-402-2569
NSAHR - Northwest 757-402-2568 757-402-2571 757-803-8621
NSAHR - Portsmouth 757-402-2568 757-402-2571 757-402-2570
WPNSTA Yorktown  757-438-3702 757-263-9145 757-438-4011
Newport News 757-438-3702 757-263-9145 757-438-4011
SCSC Wallops Island 757-438-3067 757-438-3867  



Reporting Options:
Under DoD's Sexual Assault Prevention and Response (SAPR) Policy, Service members and their adult military dependents have two reporting options - Restricted Reporting and Unrestricted Reporting. Under Unrestricted Reporting, both the command and law enforcement are notified. With Restricted (Confidential) Reporting, the adult sexual assault victim can access healthcare, advocacy services, and legal services without the notification to command or law enforcement. Military retiree, DoD civilian, and DoD contractor victims currently may use only Unrestricted Reporting.

  • Unrestricted Reporting: Law enforcement or Chain of Command is notified. Unrestricted reporting starts an official law enforcement investigation, enlists the support of the chain of command.
  • Restricted Reporting: The victim contacts the Sexual Assault Response Coordinator, SAPR Victim Advocate or Healthcare Personnel. This reporting option is confidential and does not trigger an investigation or command involvement.

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Personal Finance Management

Art of Money Management
This workshop provides in-depth instruction and information on developing successful money management skills. Topics include understanding and using credit, Navy pay and allowances, spending strategies, and how to save and invest.

Car Buying Strategies
Looking for a car? Don't get taken for a ride! Learn all the important do's and don’ts BEFORE you step onto the car lot in this single-session program. Topics include negotiating, trade-ins, discounts, financing, high-pressure sales tactics, and tricks to watch out for.

Developing Your Spending Plan
Program offered only as a command-requested program. Not available as all-comers — no scheduled program dates. Do you want to get control of your financial life? This single-session workshop can help you develop a realistic spending plan. With this spending plan in place, you’ll be on your way to paying your bills on time and achieving your short and long-term financial goals.

Financial Responsibility In The Military
This single-session program covers Navy policy and disciplinary procedures in the area of personal finances, checking and loan procedures, and Hampton Roads consumer issues.

TSP – Your Key to Financial Independence
The Thrift Savings Plan (TSP) provides all service members with the opportunity to get an immediate tax break while saving for their and their family's future. Learn how to take advantage of this exciting government-sponsored savings and investment program to build wealth and achieve financial independence in this ninety-minute workshop.

Million Dollar Sailor
A two-day interactive program for active duty service members, reservists, retirees and family members who are financially stable and are looking for more in-depth information on topics such as financial goal setting and implementation, debt reduction, savings, investing, and long-term wealth building.

Consumer Awareness
Have you ever made a purchase that you later regretted? It's a jungle out there, and this single-session workshop will teach you how to be a savvy consumer. Topics include avoiding purchasing pitfalls, how to exercise your consumer rights, methods for resolving consumer complaints, and ways to access consumer advocacy resources.

Credit Management
This single-session workshop provides valuable information on establishing a credit history, choosing and using credit and debit cards, debt-to-income ratio, consumer installment loans, credit reports, and effectively managing your credit.

Don’t Bet Your Life On It
So you think you're going to win the lottery? Don't bet your life on it. That's the theme of this 60 minute gambling awareness module that helps you to understand types of gambling personalities, the facts surrounding this seemingly harmless activity and a self-assessment to gauge your level of gambling personalities. Once complete, you will know gambling warning signs and have a list of resources that can help you or someone you know who might have a gambling problem.

Home Ownership
VHDA's Home Ownership workshop is designed to take the mystery out of buying a home. Learn more about managing personal finances and credit, working with a lender and real estate agent, and completing the loan process and home inspection. You'll also learn ways to protect your investment as a homeowner.

How To Survive The Holiday’s Financially
Learn how to reduce the financial stress of the holidays. This 90-minute workshop helps participants plan for holiday spending and make the most effective use of money this holiday season. Offered seasonally and at command request. Offered Seasonally. Call the center nearest you for more information or to schedule a class at your command.

Identity Theft
This workshop explains the different types of identity theft, teaches ways to guard against identity theft, discusses ways to manage your personal information, and offers steps you should take if your identity is stolen. Open to military members and their families.

How much insurance is enough? Which types do you really need? What should you pay? This workshop covers the basic types of insurance and what they can do for you. Some topics include: life, health, homeowners and rental insurance, as well as SGLI and DIC. Call FFSC for more information about this program.

Retirement Planning
This single session, interactive program introduces the basic concepts of financial retirement planning, including the military retirement system and the new Thrift Savings Plan (TSP). This is a must, if you are leaving the military.

Savings & Investments
This single session, interactive program, suitable for all audiences, is designed to develop more in depth knowledge and skills that will enable participants to save and invest wisely. Explore various investment options and learn which instrument best suits you and your individual goal.

Smart Start: Finances For Newlyweds
This program provides financial information and guidance to single service members contemplating marriage and newly married service members. Topics covered are short and long-term financial goal-setting, spending plans, savings and investing, and effective communication on financial matters.

Command Finance Specialists Resources

Fleet & Family Support Centers support commands by offering, Command Financial Specialist (CFS) Training, CFS Refresher, CFS Forum and Financial Town Hall Meeting and Division Officer Financial Leadership Seminar.

Call your local Fleet & Family Support Center to receive an interactive Excel document.
Financial Planning Worksheet.

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Family Employment Assistance

Self-Help ResourcesThe Career Development Resource Center (CDRC) is equipped with computers for you to construct job search correspondence or surf the web for career and job search information. Current job vacancy announcements are available for military and family members in transition. As part of our self-help resources, computers are available with very useful "favorites" marked so you can surf the web to look for career opportunities and job information. Word processing is also available for writing job search correspondence.

Individual AssistanceWhether you are new to Hampton Roads or transitioning from the military to a new career, one-on-one individual assistance is available to help you make career decisions, look for employment information, or have your resume critiqued. Skilled staff will walk you through the process of workshops, career planning and job search strategies that will effectively help you with your employment needs.

Family Employment Readiness Program (FERP)The Navy recognizes that frequent relocation associated with military lifestyle creates tremendous career challenges for military family members. The FERP program addresses those challenges in workshops, one-on-one career counseling, and with self-help resources. Current information about local labor market trends and opportunities assist with finding rewarding employment.
With over 55% of today’s military spouses working, FFSC employment assistance is a valuable resource.

Each FFSC has a Career Development Resource Center (CDRCs) to assist spouses, family members, and transitioning military personnel in finding employment.

Overview of Services

  • Employment-related workshops such as Interview Techniques and Resume Writing
  • One-on-one counseling for employment, career and transition concerns
  • Current job listings — access to computerized job databases and printed job listings
  • Electronic posting of resumes to job vacancy bulletin boards
  • Mock interviews
  • Resume critiques
  • Internet access and numerous employment resources
  • State-of-the-art technology

Effective Resume Writing
These days, only a top-notch resume will get you an interview. Learn how to market your skills, knowledge, accomplishments, and experience with an impressive resume. This single-session workshop also includes tips on translating military terminology.

The Federal Employment System
In this single-session workshop, gain the advantage in your job search with the federal government by learning how to find vacancies and job listings, complete the application process, and how to understand standard qualifications and testing requirements.

Interview Techniques
Want to feel more confident at your next job interview? This single-session workshop teaches you how! Topics include positive answers to difficult questions, dressing for success, and the importance of body language and positive attitude. Interview follow-up and salary negotiations are also discussed.

Job Network
Job Network is a monthly, one-hour employer panel comprised of three human resource personnel. Ask local and national employers what they like to see on resumes and how to prepare for interviews. Find out about open positions, their application process, and what benefits are available. Transitioners, separatees, and military family members are invited to attend.

Job Search Strategies
Learn more about the crucial steps in the job search process. This single-session workshop covers everything from assessing the hidden job market to finding a job long-distance, including job searching on the Internet. Many of the resources and services available to job seekers are also discussed, including major employers in the Hampton Roads area and the Virginia Employment Commission (VEC).

Career Planning
Whether you are looking for a job or information on career planning, learning through self-assessment will enhance your chances in finding satisfying employment. In this three-hour workshop, you will be guided through career choices based on life goals, personal skills, abilities, preferences, and work values. Link to The Career Planning Class Schedule

A Valuable Benefit
Commercial employment services equal to those provided by FFSC cost thousands of dollars per person. Employment experts at FFSC teach valuable job search skills which are essential throughout military and civilian careers.

Job Vacancy Announcement
Job listings are received from local and national employers daily. Opportunities from public and private companies, as well as government agencies, are available for military personnel in transition or family members to use in their job search.

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Stress Management

Stress is an unavoidable fact of life. The way we handle stress can affect our personal and professional lives. Learn more about managing stress with techniques such as goal-setting, time management, and progressive relaxation.

What are the benefits of stress management?
Reduce illness, accidents, and lost work hours at your command by making frequent, early referrals to stress management classes. Stress management workshops are also available for presentation at your work.

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Anger Management

Do you find your anger racing from zero to 60 at work or at home? BEAMS is a six-session, skill-building program for active duty service members and family members. The BEAMS course is designed to prevent anger from escalating to violence. Participants learn to develop new and effective coping strategies.

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Suicide Awareness

The topic of Suicide often brings up more questions than answers. What is it all about? Why does it happen? Who may be affected? What can I do about it? Where can I get help? It can seem overwhelming at times. While the underlying issues are complex, the strategies for effective coping don't need to be.

Suicidal thoughts and acts can be traced back to times when an individual is facing an overwhelmingly painful life challenge at a time when they feel isolated and powerless to affect any positive change to the situation. They are hurting and want the pain to stop, but lack the knowledge, skills, confidence, and/or resources to work through it. When under the influence of this level of intense pain and stress, seemingly irrational solutions may seem to make sense, the fear of death may be less than the fear of continuing to endure the pain of life.

Who can be affected? Anyone who risks being exposed to a significantly painful life challenges such as divorce, loss of loved ones, professional setbacks, legal challenges, medical diagnosis, mental health issues, exposure to trauma, natural disaster, and financial crisis. Bottom line, any one of us could be affected if we are exposed to the right combination of challenges at the wrong time. We don't like to think about this topic in these terms because we tend to attach negative stereotypes to people who experience suicide-related behaviors. The reality is, any one of us could experience a stress-related injury during our life journey, and we could all exhibit common symptoms of stress injury to include suicidal thoughts and acts during times of crisis.

What can I do about it? We have two options: Intervention and Prevention.

  • Intervention: Things I do for you when you are in crisis. This is what we do when we encounter someone who is showing signs of injury such as loss of emotional control, having suicidal thoughts, abusing substances, withdrawing from the people and things they value in life, and showing signs of depression. There are many strategies for intervening on someone's behalf, and without getting too complicated, at the core they require two things: engage and connect. By reaching out and engaging, you let them know they are no longer isolated and there is now hope for a better outcome. By following up our engagement with connection to professional, supportive resources that can help resolve the challenge, you help reinstate their confidence in their ability to overcome this situation and their sense of competence and self-worth.
  • Prevention: What I do for myself so I do not require intervention from others. These are the steps we can take on a daily basis to develop our resilience to life challenges, decreasing the likelihood of being overwhelmed. Getting appropriate rest, eating well, exercising, attending to social and spiritual needs, identifying and resolving issues when they are small, actively using resources to gain knowledge and skills necessary to effectively manage personal and professional challenges.  Being willing to acknowledge that no one knows everything they need to overcome every possible challenge life has to offer. It is okay to reach out and ask for help. No one is ever alone unless they choose to be. There is always someone to turn to if you are willing to do so.

Who can assist me? There are a wide variety of resources to provide guidance, support, and assistance in both prevention and intervention efforts:

Fleet & Family Support Centers (FFSC) 1-800-FSC-LINE (1800-372-5463)
Duty Chaplain for Hampton Roads 757-438-3822
Suicide Prevention Hot Line 1-800-273-8255
Military One Source 1-800-342-9647
Veteran's Crisis Line 1-800-273-8255 (Option 1 or text 838255)
You may also call 911 or go to any emergency room  


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